Shipping policy

All orders are processed within 1 to 10 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Potential delays can be caused by a high volume of orders and by a postal service problem that is outside of our control.

International and Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout. Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Kosmic Design is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. If you haven’t received your order within 20 business days of receiving your shipping confirmation email, please contact us at contact@kosmicdesign.com with your name and order number, and we will look into it for you.

 

Your satisfaction is our priority. We are working to make your experience with Kosmic Design the best. We expect our products will inspire and help you live at your best.